Privacy Policy
At Pilcare, we are committed to safeguarding your privacy and ensuring that your personal data is handled securely and transparently. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website, www.pilcare.com. By using our website, you agree to the practices outlined below.
1. Information We Collect
We collect and process the following types of information:
- Personal Data: Name, email address, contact number, delivery address, and other information you provide when creating an account or placing an order.
- Transaction Data: Payment details (via secure payment gateways), order history, and delivery preferences.
- Technical Data: IP address, browser type, device information, and browsing behavior tracked through cookies and similar technologies.
- Health-Related Data: For certain pharmaceutical products, we may require additional information, such as prescriptions, to ensure compliance with regulatory requirements.How We Use Your Information
2. How We Use Your Information
We use your data to:
- Fulfill Orders: Process orders, payments, and delivery of goods.
- Enhance User Experience: Optimize website functionality, tailor user experience, and improve our offerings based on customer feedback and interaction patterns.
- Communication: Send transactional and promotional communications, subject to your consent, and keep you updated on your order status.
- Legal Compliance: Comply with legal obligations, such as verifying prescriptions for regulated pharmaceutical products.
3. Use of Google Tools
In addition to Google Analytics, we use several other Google services that collect and process personal data to improve our website and business operations. These tools help us analyze user behavior, improve website performance, and optimize our marketing efforts. The following Google tools are in use:
3.1 Google Analytics
Google Analytics helps us understand how visitors interact with our site. It tracks user behavior, including pages visited, session duration, and sources of traffic. This data is anonymized and used to enhance website performance.
Google Analytics Privacy
3.2 Google Ads
We use Google Ads to display relevant advertisements to our customers and potential customers. Google Ads may collect data on your interactions with our ads and website, which helps us serve personalized ads based on your browsing history and preferences.
Google Ads Privacy
3.3 Google Tag Manager
Google Tag Manager is used to manage and deploy marketing tags (snippets of code) on our website without needing to modify the code manually. It allows us to track user actions and gather data for analytics and advertising.
Google Tag Manager Privacy
3.4 Google Optimize
We use Google Optimize to run A/B tests and other experiments on our website. It helps us understand which version of our website or specific pages performs better by testing different designs or content to improve user experience.
Google Optimize Privacy
3.5 Google reCAPTCHA
To protect our site from spam and abuse, we use Google reCAPTCHA, which helps verify that users are human and not bots. Google reCAPTCHA may collect data such as your IP address and browser history to ensure security.
Google reCAPTCHA Privacy
You can control how Google uses your data and opt out of personalized ads by visiting Google’s Ad Settings.
4. Disclosure of Your Information
We may share your information in the following circumstances:
- Service Providers: Trusted third-party vendors who help us with operations, such as payment processing, logistics, and marketing. These vendors are required to adhere to data protection regulations and handle your data securely.
- Legal Obligations: We may disclose your information if required by law, to protect our legal rights, or comply with regulatory requirements.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your interactions with our website. These technologies enable us to remember your preferences, track the performance of our website, and serve personalized ads. You can control your cookie preferences through your browser settings, but disabling cookies may impact certain features of the website.
6. Data Security
We take appropriate security measures to protect your personal information from unauthorized access, loss, or alteration. Our security practices include encryption, firewalls, and secure servers. However, no method of transmission over the Internet is 100% secure.
7. Retention of Data
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal and accounting requirements. Once the data is no longer needed, it is securely deleted or anonymized.
8. Your Rights
You have the following rights regarding your personal data:
- Access: Request access to the personal data we hold about you.
- Correction: Request corrections to any inaccurate or incomplete information.
- Erasure: Request the deletion of your personal data, where legally permissible.
- Opt-Out: Opt-out of marketing communications by clicking the unsubscribe link in any marketing email or contacting us directly.
9. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or regulatory obligations. The latest version will always be available on our website, and we encourage you to review it regularly.
10. Contact Us
If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at:
Pilcare
Email: [admin@pilcare.com]
Phone: [+91 2222011626]